5 Ways Intranet Solutions Enable Retail Enterprises Beat the Competition

Retailing industry is highly competitive with customers and competition getting more attention from the management than the staff. Workers are disengaged and the silo-effect is dominant in retail stores because of lack of connection between staff, management, customers and suppliers. Previously, internal work communication tools were a preserve to on-desk employees but with online intranet solutions, retail enterprises can also use intranets as well to encourage teamwork.

Let’s delve into how you can leverage the teamwork, and workplace interaction tools to have an edge in the retail industry.

1. Real-Time Sales Stats

Sales team deserve to know what their work amounts to and that’s where the intranet software chips in. In a bustling retailing space, workers don’t have time to check their computers to find out their hourly performances. But with a collaboration app for their mobile devices, they can easily see at a glance how they are performing against monthly and quarterly KPIs.

2. Breaking Down Silos & Encouraging Resource Sharing

Retail store staff is disconnected because of the nature of their operations with each department concentrating on their mandate with very little input from other departments. Leveraging an intranet solution that offers a fast and reliable connection between various teams can help your retail business beat competition. Unparalleled customer service comes as a result of teamwork between various groups.

3. Higher Retention Rates

High employee turnover impacts negatively on retail businesses. Make your retail firm different today by using online intranet solutions to motivate, reward and provide regular in-house training to the workforce. Organize ‘ice-breaker’ meetings via the intranet and create community sites that keep your teams engaged. You can retain talented teams by recognizing their efforts by mentioning them in corporate news articles, blogs and featuring them in monthly awards.

4. Painless Query & Problem Handling Process

If you want your customers to get immediate help whenever they launch a complaint, then all employees must know how to handle issues regarding undelivered goods, poor quality goods, and returned goods as well as other complaints. The intranet software is a one-stop solution for the employees as they can quickly ask relevant persons or in forums how a particular case is handled. With intranets, query handling becomes easier, painless and faster.

5. Efficient Knowledge Transfer & Management

Organizational resources are paramount in growth. Your retail business doesn’t have to suffer when a key employee leaves the business. Intranet solutions ensure that knowledge and expertise of experienced workers remain with the company. The social tool enables people to search the database for educational documents they require.

Get a SaaS intranet solution today to keep your business ahead of the competition. LS Intranet deploys intranet software systems to multi-national corporations as well as small startups in the retail industry. We value integrity, reliability, and versatility. Contact us and one of our support staff will guide you on how to get started.

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