Updates entitle your organization to product updates and new releases of LS Intranet. You have free access to the product’s knowledge base.
Updates + Standard Support provides your organization with a support service through the chat, email and the ticket system (Helpdesk) with guaranteed response times. There is no direct phone access to our Customer Care Team, but our engineers may contact you by phone if needed. This option is a step above the Updates.
Updates + Premium Support provides your organization with the highest level of service offered. Not only you get the benefits of the Standard Support, but also a faster response.
Updates | Updates + | Updates + |
|
|---|---|---|---|
| New Software Releases | Yes | Yes | Yes |
| Online Help Center | Yes | Yes | Yes |
| In-App Chat Support | - | Yes | Yes |
| Email Support | - | Yes | Yes |
| Support Hours | - | 8x5 | 12x5 |
| Initial Response Time | - | 8 business hours | 2 business hours |