LS Intranet Support Options

Updates entitle your organization to product updates and new releases of LS Intranet. You have free access to the product’s knowledge base.

Updates + Standard Support provides your organization with a support service through the chat, email and the ticket system (Helpdesk) with guaranteed response times. There is no direct phone access to our Customer Care Team, but our engineers may contact you by phone if needed. This option is a step above the Updates.

Updates + Premium Support provides your organization with the highest level of service offered. Not only you get the benefits of the Standard Support, but you also get direct phone access to our Customer Care Team 24×7 and a faster response time.

 

Updates

Updates +
Standard Support

Updates +
Premium Support

New Software Releases

Yes

Yes

Yes

Online Help Center

Yes

Yes

Yes

In-App Chat Support

-

Yes

Yes

Email Support

-

Yes

Yes

Phone Support

-

-

Yes

Support Hours

-

8x5

24x7

Initial Response Time

-

8 business hours

15 min (8x5)
2 hours (another time)

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